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Agentforce
Agentforce is a proactive, self-sufficient AI tool that delivers tailored, round-the-clock support for employees or customers. It can be configured with your organisation’s unique knowledge to perform tasks aligned with its designated role.
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Benefits of Agentforce
An extension of
your team
The agent’s role defines its core purpose—outlining not just the specific tasks it’s responsible for, but also the broader objectives it supports within your team. It serves as a guiding framework, shaping how the agent behaves, the decisions it makes, and the value it delivers. By clearly defining the role, you align the agent’s actions with your business goals, whether that’s improving customer satisfaction, driving more leads, or streamlining internal operations.
Valuable data as context
Trusted data is the essential information that powers the agent’s decision-making and enables it to perform its role accurately and effectively. This may include internal resources like company knowledge bases, CRM records, and product documentation, as well as external sources such as real-time data from Data Cloud, integrated third-party systems, or even public websites. By grounding the agent’s actions and responses in reliable, up-to-date data, you ensure it delivers relevant, context-aware support that aligns with your business standards and customer expectations.
Overachieving greatness
Actions are the predefined capabilities that enable an agent to perform its responsibilities in response to a specific trigger or instruction. These actions represent the practical steps the agent takes to fulfil its role—whether initiated by a user, a system event, or part of an automated process. For instance, an agent might launch a Flow to automate a customer service process, activate a prompt template to generate personalised content, or execute an Apex class to carry out more complex, custom logic. By defining a clear set of actions, you ensure the agent can operate effectively, consistently, and in alignment with your business rules and systems.
AI Service, Human Impact
Witness the true impact of Agentforce
Vanguard Cloud Consulting brings the power of Salesforce’s Agentforce to life, helping you deploy proactive, autonomous AI that transforms how you engage with customers and employees. From streamlining campaign creation to resolving support queries and qualifying leads 24/7, we tailor Agentforce to your unique workflows and data. With our expert implementation and low-code customisation, you’ll get to value faster—secure, scalable, and seamlessly integrated with your Salesforce ecosystem. Let AI do the heavy lifting so your team can focus on what matters most.
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