Product

Service Cloud

At Vanguard Cloud Consulting, our team has extensive experience successfully implementing Salesforce Service Cloud for brands across industries. As certified Salesforce Service Cloud experts, we have the deep knowledge and skills to help clients maximise value from the platform.

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Benefits of Service Cloud

Omni-Channel Support

Deliver seamless customer support across multiple channels, including phone, email, chat, and social media. Salesforce Service Cloud integrates all communication platforms into a single interface, ensuring consistent and efficient service delivery.

AI-Driven Case Management

Enhance your case resolution process with AI-powered tools that prioritize and route cases to the right agents. Salesforce Service Cloud uses machine learning to analyze case details and recommend the best actions, reducing resolution times and increasing customer satisfaction.

Comprehensive Knowledge Base

Empower your support team and customers with a robust, searchable knowledge base. Salesforce Service Cloud allows you to create, manage, and share articles, FAQs, and guides, facilitating self-service options and improving the efficiency of your support operations.

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Our Service Cloud Solutions

Case Management

Streamline case logging, routing and resolution workflows.

Knowledge Management

Create and manage an online knowledge base for self-service.

Communities

Build branded self-service community sites.

Omnichannel

Manage and track customer inquiries across channels.

Field Service

Schedule and optimise on-site service with mobile apps.

Analytics

Surface insights with reports and dashboards to improve service.

Apply AI recommendations to boost agent productivity.

Making a difference

Salesforce Consulting Excellence

Our work goes far beyond just setting up and configuring Service Cloud instances. We take a consultative approach to first understand each client's unique business goals, existing customer service technology stack, and processes. This allows us to design and deploy tailored Service Cloud solutions fitted to their specific needs.

Customer Comments

Reviews from Our Valued Clients

''having a positive impact on the company...''

“Salesforce was an amazing change for Burke Bros, having a positive impact on the company. Vanguardʼs lead consultant was so helpful, clarifying and resolving issues that Burke Bros had, and supporting us throughout the process, understanding that having a new system can be scary to learn at the beginning. Vanguardʼs team was clear and efficient in terms of letting Burke Bros know what was needed and what was coming next.”

Claire McGovern

Project Sponsor

Burke Bros

Talk with a Salesforce Expert Today

Lets Work Together

Ready to elevate your business with innovative Salesforce solutions? Our team at Vanguard Cloud Consulting is here to help. Whether you have questions, need more information, or are ready to start your next project, we’re just a click away.